At Kiyaflora™, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with our services, or make a purchase from Kiyaflora.com (“Website”).
By using our Website, you agree to the practices described in this Privacy Policy.
- Information We Collect
When you visit our Website, we may automatically collect certain information related to your device and browsing activity. This may include:
- IP address
- Browser type and device information
- Time zone settings
- Operating system
- Pages viewed on the Website
- Products browsed or added to cart
- Referring websites or search terms
- Interaction data and browsing behavior
This information is collectively referred to as Device Information.
Technologies Used
We collect Device Information through technologies such as:
- Cookies – Small data files stored on your device to improve browsing experience and remember preferences.
- Log Files – Used to track actions occurring on the Website, including IP address, browser type, internet service provider, and date/time stamps.
- Web Beacons, Tags & Pixels – Electronic tools used to understand customer interaction and improve Website performance.
You may disable cookies through your browser settings if preferred.
- Order & Personal Information
When you place an order or attempt to make a purchase, we may collect personal details including:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment details
- Order history
This information is referred to as Order Information.
Together, Device Information and Order Information are referred to as Personal Information in this Privacy Policy.
- How We Use Your Information
We use your Personal Information for the following purposes:
Order Processing
- Confirming and processing orders
- Arranging shipping and delivery
- Sending invoices, receipts, and order confirmations
- Providing customer support
Communication
- Responding to inquiries or complaints
- Sharing order updates and shipping notifications
- Providing service-related announcements
Security & Fraud Prevention
- Detecting fraudulent transactions
- Monitoring suspicious activity
- Protecting our website and customers from misuse
Marketing & Improvements
- Improving Website performance and user experience
- Understanding customer preferences and browsing behavior
- Sending promotional emails, offers or updates (only where permitted)
You may unsubscribe from marketing communications at any time.
- Sharing Your Information
We value your trust and only share your information when necessary to operate our business effectively.
Service Providers
We may share your Personal Information with trusted third-party providers such as:
- Payment gateways
- Shipping and courier partners
- Website hosting platforms
- Analytics and advertising providers
For example:
- Our online store may be powered by Shopify or similar e-commerce services.
- We may use Google Analytics to understand how customers interact with the Website.
These third parties only receive the information necessary to perform their services and are expected to handle your data securely.
Legal Requirements
We may disclose your information if required by law or when necessary to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect our rights, customers or business
- Behavioural Advertising
We may use your browsing and purchase information to show you relevant advertisements and product recommendations across platforms such as Google, Facebook, or Instagram.
These advertisements help us provide content and offers that may interest you.
You can manage or disable personalized advertisements through your browser settings or advertising platform preferences.
- Data Retention
We retain your Order Information and related records for business, legal, tax, and customer service purposes unless you request deletion where applicable by law.
Certain information may be retained to:
- Complete transactions
- Resolve disputes
- Enforce agreements
- Meet legal obligations
- Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
- Request details regarding how your data is used
To exercise any of these rights, please contact us using the details provided below.
- Data Security
We take reasonable security measures to protect your Personal Information from:
- Unauthorized access
- Misuse
- Loss
- Alteration
- Disclosure
While we strive to use commercially acceptable security methods, no online platform can guarantee absolute security.
Customers are advised to keep account credentials confidential and avoid sharing sensitive information through unsecured channels.
- Third-Party Links
Our Website may contain links to third-party websites or services. Kiyaflora™ is not responsible for the privacy practices, content, or policies of external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
- Do Not Track Signals
Please note that our Website may not respond differently to “Do Not Track” signals sent by web browsers.
- Policy Updates
We may update this Privacy Policy from time to time to reflect changes in:
- Legal requirements
- Business practices
- Technology or security measures
- Website functionality
Updated versions will be posted on this page with immediate effect.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
📧 contact@kiyaflora.com
📞 +91 7874975684