Welcome to Kiyaflora™. These Terms & Conditions govern your use of our website, products and services. By accessing our website or placing an order with us, you agree to comply with and be bound by the following terms. Please read them carefully before using our services.
- Introduction
Kiyaflora™ is a brand specializing in handcrafted products made using naturally preserved flowers and botanical materials. Every product is carefully handmade, which makes each creation unique in appearance, texture and finish.
By visiting our website and/or purchasing from us, you engage in our service and agree to these Terms & Conditions, including any additional policies referenced on the website.
- Product Information
We make every effort to display product images, colors, descriptions and details as accurately as possible. However, due to lighting conditions, photography, screen resolution and the handmade nature of our products, slight variations in color, size, texture or arrangement may occur.
Such minor variations are natural characteristics of handmade products and shall not be considered defects.
All products are subject to availability. We reserve the right to discontinue or modify products at any time without prior notice.
- Pricing & Payments
All prices displayed on the website are listed in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as mentioned during checkout.
Kiyaflora™ reserves the right to change product prices, offers, discounts or shipping charges at any time without prior notice.
We accept payments through secure third-party payment gateways. By completing a purchase, you confirm that:
- The payment details provided are accurate and authorized
- You are legally permitted to use the chosen payment method
- The billing information submitted is complete and correct
In the event of payment failure or unauthorized transactions, we reserve the right to cancel the order.
- Order Acceptance & Cancellation
Once an order is placed, you will receive an order confirmation via email or message. This confirmation does not guarantee acceptance of the order.
Kiyaflora™ reserves the right to:
- Refuse or cancel any order at our discretion
- Limit quantities purchased per customer
- Cancel orders due to stock unavailability, pricing errors, suspicious activity, or unforeseen circumstances
If your order is cancelled after payment has been processed, the applicable amount will be refunded to your original payment method. Customers may request order cancellation before the product is shipped. Once shipped, cancellations may not be possible.
- Shipping & Delivery
We aim to process and dispatch orders within the estimated timeline mentioned on our website. Delivery timelines may vary depending on location, courier services, weather conditions, festivals, or unforeseen delays.
Kiyaflora™ is not liable for delays caused by:
- Courier partners
- Natural disasters
- Government restrictions
- Incorrect shipping details provided by the customer
- Circumstances beyond our control
Customers are responsible for providing accurate shipping information. Additional charges incurred due to incorrect address details may be borne by the customer.
- Returns, Exchanges & Refunds
We offer returns and exchanges only under the conditions specified in our Return & Exchange Policy.
Products must be returned unused, in original packaging and within the eligible return period.
Refunds are processed only after the returned item passes quality inspection at our warehouse. Approved refunds are credited to the original payment method within the specified processing period.
Kiyaflora™ reserves the right to reject return or refund requests that do not meet our policy requirements.
- Handmade & Natural Product Disclaimer
Our products are handmade using natural flowers, leaves and botanical elements. Since natural materials are used:
- Minor imperfections may exist
- Slight fading or color changes may occur over time
- Product appearance may vary slightly from images displayed online
These characteristics are part of the uniqueness of handcrafted botanical products and should not be treated as manufacturing defects.
Proper care instructions should be followed to maintain product quality and longevity.
- Intellectual Property
All content available on the website, including:
- Logos
- Product images
- Designs
- Graphics
- Text
- Videos
- Branding materials
are the intellectual property of Kiyaflora™ and are protected under applicable copyright and trademark laws.
No content may be copied, reproduced, distributed, modified or used commercially without prior written permission from Kiyaflora™.
- User Conduct
By using our website, you agree not to:
- Use the platform for unlawful purposes
- Submit false or misleading information
- Attempt unauthorized access to our systems
- Disrupt website functionality
- Copy or misuse website content
- Engage in fraudulent activities
Any misuse of the website may result in restricted access, cancellation of orders, or legal action where applicable.
- Limitation of Liability
Kiyaflora™ shall not be held liable for any indirect, incidental, special, or consequential damages arising from:
- Use of our website or products
- Delayed deliveries
- Product misuse
- Allergic reactions or improper handling
- Temporary service interruptions
Customers are advised to handle delicate handmade products carefully and keep them away from moisture, excessive heat, or direct sunlight unless otherwise specified.
- Third-Party Services
Our website may contain links or integrations with third-party services, including payment gateways, courier companies and social media platforms. Kiyaflora™ is not responsible for the policies, actions, or services of these third parties.
Users are encouraged to review the respective third-party policies before engaging with their services.
- Privacy
Any personal information shared with us is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information necessary for order processing, customer support and service improvement.
- Changes to Terms & Conditions
Kiyaflora™ reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Continued use of the website after any changes constitutes acceptance of the updated terms.
- Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of this website or services shall be subject to the jurisdiction of the courts located in Bangalore, Karnataka.
- Contact Us
For any questions regarding these Terms & Conditions, you may contact us at:
📞 +91 7874975684
📧 contact@kiyaflora.com